We at Pickomo completely understand the importance of your personal and confidential information. We sincerely appreciate your trust in us and the below Q&A will help answer few your questions:
What personal details are collected by Pickomo?
We collect only essential private information such as name, email id, gender, password for the Pickomo account, shipping address and phone number, which are necessary to complete your order. We may also collect information to track customer behaviour and preferences for internal analytics from all the users of the Pickomo. This includes session log information on our site which includes your navigation within the site, source of traffic, IP address, browser type, browser language, operating system, date and time of request etc.
Do you store banking details of customers?
Pickomo does not store transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment methods. This information is stored by our partner CC Avenue which is the largest payment gateway in India. CC Avenue uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. You can click here to verify their certificate.
What about my account history?
In order to service you better as well as make appropriate recommendation, we store details of your previous orders such as the date of purchase, transaction information, payment history etc.
How do you use the information stored and collected?
We do not share, sell or trade your personal information with third parties. Please do note that the term third parties do not include the subsidiaries of Pickomo. Do note that we use information which we learn through our interactions with you only for the purposes you would reasonably anticipate us doing. We may disclose some of the information to one or more of our own service providers (shipping, merchants, etc), who may use the information to complete your order. We reasonably assure you that the service providers are obligated to maintain the confidentiality of your information and only use it for the purposes we hire them for.
Additionally, Pickomo may customer information in some cases such legal processes/disputes or during compliance with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public
Like all other e-commerce platforms, we have enabled Cookies on Pickomo. Cookies are identifiers which enable our systems to recognise your browser and storage of items in your Cart between visits. You are always in control of accepting cookies from any website. You can use your browser settings from not accepting new cookies. We do recommend that you keep this option on for our website since it helps us to serve you better.
What about the Promotional Offers? Do you send them on a regular basis?
To showcase new and special products being showcased at our website, we do send promotional emailers and offers. If you would like to opt out of receiving such emails, do drop us an email at [email protected]